Acceptance of Terms 

Overview

The “Agreement to Terms” section is an integral part of any legal contract, including Prime Ecommerce Solutions contracts. By using our services, you understand and agree to the terms and conditions set out in the document.

The statement “I accept these Terms of Use” indicates that by choosing to use Prime Ecommerce Solutions’ services, the customer enters into a legally binding contract. Both the customer and the company must comply with the responsibilities, restrictions and obligations set out in these terms. Once the customer starts using the services, he/she cannot later claim that he/she was unaware of these terms.

Parameters of the Agreement

• Prime Ecommerce Solutions is a trading style of Prime IT Solutions Limited which is a registered company in the United Kingdom and in this context (“Company”, “we”, “us” or “our”) refers to the company that provides Amazon-related services. We have certain obligations under these Terms, such as managing your Amazon account, conducting product research, and monitoring Seller Central.
• Customer (“you”) refers to the individual or business that procures or uses these services. Please note that these Terms apply directly to the parties involved with Prime Ecommerce Solutions.

By using this explicit language, the company ensures that there is no confusion about who the contract applies to. This clarity avoids potential legal issues if a customer tries to claim that they did not understand their contractual roles or obligations.

SECTION 1-  SERVICE OVERVIEW 

The “Service Overview” section of the Prime Ecommerce Solutions Terms of Use outlines the scope of the Services that the Company provides to its Customers. This section is important to set customer expectations, define the boundaries of services and establish the scope of the agreement. Here is a detailed breakdown:

The main function of this clause is to provide transparency regarding the specific services offered by Prime Ecommerce Solutions as an Amazon Agency or Amazon Virtual Services Provider. It is intended to ensure that customers understand what they are paying for and what results they can expect from each service. The wording “including but not limited to” indicates that this is not all-inclusive and means that we may offer additional services beyond the mentioned services. This flexibility allows for tailor-made solutions tailored to individual customer needs.

Prime Ecommerce Solutions offers a variety of Amazon-related services, including:

• Amazon account management

• Product research and search

• Seller Central fulfillment

• Sales forecasting

• Wholesale supplier management

• 3PL services

• Customer reporting and service

• Shipping processing
• Advanced supplier management

Each of the above services targets a specific need of an Amazon seller, from account management to logistics to customer service. By explaining the breadth of services offered, Prime Ecommerce Solutions helps customers become aware of the various ways the company can help optimize their Amazon business.

Flexibility for additional services

By using the phrase “including but not limited to,” the company also leaves room to expand its services depending on the customer’s requirements. This flexibility is especially useful in the rapidly evolving world of e-commerce, where new challenges and opportunities frequently arise. Thus, Prime Ecommerce Solutions can offer customized services without being limited to the listed services.

SECTION 2- LIMITATION OF LIABILITY FOR ACCOUNT LOSS

Prime Ecommerce Solutions works diligently to provide the highest quality service and optimize your Amazon business, but cannot guarantee that there will be no problems or losses with your Amazon account. You acknowledge and agree that:

• Disclaimer of Liability for Losses: Prime Ecommerce Solutions is not responsible for any losses, damages, account suspensions, or penalties resulting from any actions taken with respect to your Amazon account by Amazon or any third party.
• Best Efforts Commitment: We will make all reasonable efforts to ensure the success of your Amazon business and avoid any interruptions or adverse effects. However, the ultimate responsibility for your account and any associated risks remains with you, the account owner.

SECTION 3- CUSTOMER OBLIGATIONS 

The customer obligations section is one of the most important parts of any terms and conditions agreement. This describes the obligations that customers must fulfill to ensure that services are delivered smoothly and effectively. For Prime Ecommerce Solutions, these responsibilities are essential to maintain clarity in the business relationship, prevent misunderstandings, and set expectations for service delivery. Let’s take a closer look at each of the responsibilities outlined in this section:

Accurate Information

• Requirement: Customers must provide accurate, complete and up-to-date information. This includes providing business data, account credentials, and other relevant details necessary for Prime Ecommerce Solutions to deliver the services effectively.
• Why it matters: Accurate information is the foundation of any business relationship. For ecommerce services like Prime Ecommerce Solutions, inaccurate account details or seller information can cause delays, errors, and even compliance issues with Amazon. For example, if your product listings are based on incorrect information, it could lead to poor sales or account suspension.
• What it will do: If you do not provide accurate or up-to-date information, we may not be able to provide our services effectively. This could result in delayed order fulfillment, improper management of your seller account, and inaccurate customer reports. Ultimately, this could result in poorer customer performance with Amazon, and Amazon cannot be held liable for these adverse effects because the customer failed to meet this responsibility.

Access and Permissions

• Requirement: Customers must grant Prime Ecommerce Solutions the necessary permissions to access their Amazon seller account and related third-party services (e.g., logistics providers, payment processors, analytics tools) necessary to provide the service.
• Why it matters: For Prime Ecommerce Solutions to perform critical tasks on behalf of its customers, such as account management, product research, and customer service, the company must have full access to the necessary data and systems. Without this access, the company cannot perform tasks such as updating product listings, processing orders, or analyzing sales performance.
• Impact: Customer’s failure to provide appropriate access or delay in granting permissions may prevent Prime Ecommerce Solutions from fulfilling its service obligations. This can result in delayed product updates, missed sales opportunities, and legal issues related to compliance. Moreover, this access is essential for companies to protect their customers’ businesses from possible disruptions and keep operations running smoothly.
• Security Considerations: Allowing access to business sensitive information may raise security and privacy concerns for customers. In this regard, Prime Ecommerce Solutions has confidentiality and data protection clauses (set out in the “Confidentiality” section of the Terms) that ensure that customer information is treated securely and only for its intended purposes.

Compliance

• Requirements: You are responsible for ensuring your Amazon business complies with all applicable Amazon policies, terms of use, and local laws. Prime Ecommerce Solutions is not responsible for any penalties, suspensions, or losses resulting from your customer’s non-compliance.
• Why it matters: Amazon operates under strict rules and regulations and expects sellers to follow all terms and policies. Non-compliance can lead to penalties ranging from account suspension to legal issues, and it is ultimately your responsibility to ensure compliance. For example, Amazon may suspend your account if your customer’s products are marked as restricted or if you engage in unethical business practices.
• Prime Ecommerce Role: Prime Ecommerce Solutions can provide guidance, offer compliance advice, and assist with account management, but cannot be held responsible for customer actions that violate Amazon policies on their own. Customers are responsible for complying with regulations such as product authenticity, correct listing, and tax liability.
• Consequences: If customers do not follow Amazon policies or local laws, there may be serious consequences, including account suspension and legal sanctions. In such cases, Prime Ecommerce Solutions is not responsible for any economic or reputational damage resulting from non-compliance. For example, if a customer sells counterfeit products or does not follow Amazon pricing policies, Amazon may suspend their account, but Prime Ecommerce Solutions is not responsible for any business interruption or economic loss that results from it.

The “Customer Responsibilities” section ensures that customers are aware of the important role they play in the success of their Amazon business. By providing accurate information, allowing access to necessary tools, and complying with Amazon’s rules and regulations, customers create the conditions for Prime Ecommerce Solutions to provide the best possible service. Failure to fulfill these obligations may affect the delivery of the services offered and may result in consequences for which Prime Ecommerce Solutions cannot be held responsible.

This section not only establishes responsibility, but also protects Prime Ecommerce Solutions from potential liability arising from the actions (or lack of action) of customers. This is a common and important clause in service agreements, ensuring that both parties are clear about their respective roles and responsibilities.

SECTION 4- SERVICE FEES AND PAYMENTS

This section outlines the financial terms that govern the relationship between Prime Ecommerce Solutions and the Customer. It clarifies the fee structure, payment deadlines and the company’s policy regarding refunds.

Fee Structure

• Requirements: Fees for the services provided by Prime Ecommerce Solutions will be agreed prior to the commencement of the services. These fees come in different forms:
• One-time fee: A flat rate fee for a specific service or project.
• Monthly fee: A recurring payment structure where the customer pays a flat rate each month for ongoing services.
• Commission-based fee: A fee calculated as a percentage of the revenue or sales generated through the customer’s Amazon account as a result of the services provided.
• Why it matters: Different businesses and customers have different needs, allowing Prime Ecommerce Solutions to serve a broad customer base through a flexible pricing structure. For example, customers who need a one-time service like account setup may prefer a flat rate fee, while those who need ongoing management may choose a monthly fee. Commission-based fees are attractive to clients who want to be paid based on performance, thereby aligning them with the success of the company.
• Impact: This fee structure allows both parties to clarify costs involved and set expectations. Once agreed, the client is obligated to pay according to the specific structure of the service agreement.

Payment Terms

• Requirement: Payment must be made according to the schedule specified in your service agreement. This could be at the start of services, monthly, or after certain milestones are reached.
• Why it’s important: Clear payment terms are essential for smooth collaboration. On-time payments enable Prime Ecommerce Solutions to continue providing uninterrupted service. Cash flow is critical in a service-based business and late payments can lead to interruptions in service quality or even cessation of service delivery.
• Consequences of Non-Payment: If a customer fails to make payments when due, Prime Ecommerce Solutions reserves the right to suspend services. This means that critical operations such as account management, product research and customer service may cease, causing disruption to the customer’s Amazon operations. Non-payment may also result in late fees and/or termination of service agreements.

Refunds

• Policy: Fees for services already provided are generally non-refundable. This is because Prime Ecommerce Solutions has already spent time and resources to fulfill its obligations. However, we may offer refunds in exceptional cases, such as when services are not provided according to the agreed terms.
• Why it’s important: A refund policy protects your company from financial losses due to customer indecision or subjective dissatisfaction with the result. At the same time, the exceptional refund option demonstrates your commitment to providing quality service. For example, if Prime Ecommerce Solutions fails to complete a project within the agreed deadline or fails to fulfill a key deliverable, the company may offer a partial refund as a sign of goodwill.
• Impact: Customers are encouraged to fully understand the scope of services they are purchasing and the associated fees. By making it clear that fees are generally non-refundable, Prime Ecommerce Solutions ensures that customers take its commitments seriously and reduces the risk of financial disputes.

SECTION 5- SERVICE DELIVERY AND TIMEFRAMES 

This section focuses on how Prime Ecommerce Solutions delivers its services, including estimated timelines and the importance of collaboration with customers.

1. Estimating Time Required

• Requirements: Prime Ecommerce Solutions will endeavor to complete the services within the timeframes agreed upon in the service agreement. However, these schedules are only estimates and are subject to change due to unforeseen circumstances.
• Why it’s important: In any business services relationship, it is important to have a rough estimate of when the work will be completed. However, delays can occur due to a variety of factors, including unforeseen issues with the Amazon platform, delays in receiving required information from the customer, or changes in Amazon policies. At Prime Ecommerce Solutions, we want our customers to understand that while we strive to meet deadlines, there are some things that are beyond our control.
• Result: Customers should remain patient and cooperative when delays occur. Prime Ecommerce Solutions will notify you of any changes to the schedule and work diligently to complete the project as quickly as possible. This flexibility helps avoid misunderstandings and frustrations when services take longer to deliver than expected.

Customer Corporation

• What is required: Timely collaboration with customers is essential for Prime Ecommerce Solutions to deliver services effectively. Customers must provide necessary information, approvals, and access to the platform in a timely manner. Any delays that occur without your cooperation may result in longer delivery of services.
• Why it’s important: Customer collaboration is a key element in timely delivery of services. For example, if Prime Ecommerce Solutions requires approval of product listings or access to account settings, delayed customer approval can slow progress. This can be especially problematic for services such as Amazon account management and product launches, which require time-sensitive actions to optimize performance.
• Impact: Customers are responsible for delays. Prime Ecommerce Solutions may adjust delivery schedules accordingly if a customer’s lack of cooperation impacts service schedules. This ensures that companies are not unfairly penalized for delays that are beyond their control and helps maintain healthy working relationships based on clear communication and mutual accountability.

SECTION 6 INTELLECTUAL PROPERTY 

This section describes the ownership and rights of the Intellectual Property (IP) created by Prime Ecommerce Solutions in providing the Services. It sets limitations on how the Services can be used by both the business and the customer.

Ownership

• Terms: Unless otherwise agreed in writing, Prime Ecommerce Solutions retains full ownership of all Intellectual Property created during the provision of the Services.
• Why it matters: Intellectual property (IP) includes materials such as custom reports, product research data, software tools, and marketing strategies. Prime Ecommerce Solutions retains ownership so that its proprietary methods, designs, and results remain under its control and prevent unauthorized use or distribution. However, if a customer wants to retain ownership of certain materials, a separate written agreement must be entered into.
• How it affects customers: Customers do not own the actual tools or materials created during the services. For example, a detailed product research report created for a customer’s Amazon business remains the property of Prime Ecommerce Solutions, but the customer can use it within their Amazon business. If a customer wants full ownership of a particular service, separate terms must be negotiated and additional fees may apply.

Usage Rights

• Terms: Customer is granted a non-exclusive license to use the services created by Prime Ecommerce Solutions exclusively for Amazon Business.
• Why it’s important: A non-exclusive license allows the customer to use the materials and tools provided by Prime Ecommerce Solutions but does not grant ownership of them. This distinction is important because it allows Prime Ecommerce Solutions to use similar materials with other clients and continue to leverage its expertise across multiple businesses.
• Impact on Customers: Customers may only use the materials created for themselves as part of their Amazon business. They may not sell, distribute, or reuse the materials for other business ventures or outside the Amazon platform without Prime Ecommerce Solutions’ prior consent.

SECTION 7- CONFIDENTIALLY 

This section explains how Prime Ecommerce Solutions handles customer information and strives to protect the confidentiality of that information.

Data Protection

• Terms: Prime Ecommerce Solutions promises to protect customer confidential information and not disclose it to third parties, except as required by law.
• Why it matters: Confidentiality is very important when dealing with sensitive business information such as sales data, strategies, and customer lists. Customers need to be confident that their business confidential information remains protected. Prime Ecommerce Solutions’ commitment to confidentiality builds trust with its customers and protects its customers’ competitive advantage.
• Customer Impact: Customer confidential business information will not be disclosed to competitors, suppliers or other third parties without the customer’s consent, except as required by law (such as in response to a court order).

Customer Data and Anonymized Use

• Terms: Prime Ecommerce Solutions may use anonymized data for internal analytical or marketing purposes, but will not share any identifiable information without the customer’s consent.
• Why it matters: De-identified data helps us analyze trends, improve the services we offer, or present results in marketing materials. However, because this data is de-identified, it does not reveal your specific identity or performance, protecting your privacy and competitiveness.
• Impacts: Prime Ecommerce Solutions may use generic, non-identifying information to improve our services or highlight success stories, but your identifying information will remain confidential unless you specifically give us permission to disclose it.

SECTION 8- TERMINATION OF SERVICE

Termination clauses are important in determining how both the customer and the service provider can end the relationship. This section explains the conditions under which either party can terminate the contract and what happens after termination.

 Termination by the Customer

• Clause: The Customer may terminate the Services at any time by giving written notice to Prime Ecommerce Solutions. Upon termination, all outstanding payments for services provided up to that point will remain in place.
• Why this is important: This gives the Customer flexibility to terminate the contract if they no longer require the services or become dissatisfied. It is also made clear that all work completed before termination must still be paid for, which protects Prime Ecommerce Solutions from possible financial losses.
• Impact on the Customer: The customer can terminate the contract at any time but remains liable to pay for all services already provided. This ensures that Prime Ecommerce Solutions is compensated for work completed even if the relationship is terminated early.

Termination by Us

• Clause: Prime Ecommerce Solutions reserves the right to terminate the contract if the customer fails to comply with these terms and conditions or engages in illegal or unethical conduct.
• Why it matters: This allows Prime Ecommerce Solutions to protect its reputation and the integrity of its business by terminating relationships with customers who violate the terms of their contract B. due to late payments or unethical business practices (such as violating Amazon’s Terms of Use). This maintains professional standards and prevents the company from engaging in illegal or unsafe activities.
• Impact on customers: Customers must ensure that they comply with all terms of their contract, including payment terms and ethical business practices. If they do not, Prime Ecommerce Solutions may terminate the relationship, which could have a negative impact on the customer’s Amazon business if services are suddenly discontinued.

SECTION 9- DISPUTE RESOLUTION

This section explains how disputes between Prime Ecommerce Solutions and its customers are handled and emphasizes on amicable compromise before resorting to legal remedies.

Amicable Resolution

• Clause: Both parties agree to try to resolve disputes amicably before resorting to legal action or arbitration.
• Why it matters: Resolving disputes through discussion saves both parties time and money. Amicable settlements can often result in a compromise that preserves the business relationship or at least avoids lengthy legal proceedings. This is especially important in service relationships where ongoing communication is crucial.
• Customer Impact: When disagreements arise, customers are encouraged to contact Prime Ecommerce Solutions to find a resolution. Both sides should be willing to negotiate and compromise before issues escalate.

Binding Arbitration

• Clause: If no solution is found, the dispute will be resolved by binding arbitration in accordance with the laws of [jurisdiction].
• Why it matters: Arbitration is a more efficient and cost-effective alternative to traditional litigation. Because arbitration is binding, both parties must accept the arbitrator’s decision, avoiding the time-consuming and costly process of going to court. It provides a fair and neutral way to resolve disputes.
• Impact on customers: If a dispute goes to arbitration, the arbitrator’s decision is final and the customer cannot take any further legal action regarding the matter. You should be aware that arbitration is legally binding and usually proceeds more quickly than litigation, but it also means that you must fully present your claims during the arbitration process.

SECTION 10 – CHANGES TO TERMS OF USE

You can review the most current version of the Terms of Use at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Use by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Use constitutes acceptance of those changes.

SECTION 11- GOVERNING LAW

These Terms of Use and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

SECTION 12 – CONTACT INFORMATION

Questions about the Terms of Use should be sent to info@itsprime.co.uk.