Welcome to Prime Ecommerce Solutions

By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services. If you do not agree with any part of these terms, you must not use our website or services.

Applicability

(a) Unless a definitive written agreement is in effect between the parties, these terms and conditions for services (these “Terms”) are the only terms that govern the provision of services by Prime Ecommerce Solutions (“Service Provider”) to the purchaser of such services (“The Customer”).

“Virtual Assistant” (VA) – A Virtual Assistant is a remote professional who helps manage an online business on platforms including Amazon, eBay, Shopify, and TikTok Shop by performing a variety of tasks, including:

• Customer support: Answering customer queries, providing tracking numbers, handling returns and complaints.
• Inventory management: Managing stock, updating listings, and raising queries or cases with platform support.
• Marketing: Running ad campaigns, social media marketing, content creation, and promotions.
• Product research: Sourcing products, analyzing performance, and creating sourcing plans.
• Administrative tasks: Managing emails, data entry, and supplier communications.
• Website design: Designing and maintaining Shopify or other ecommerce stores.
• Bookkeeping & reporting: Tracking sales, profits, and platform analytics.

Welcome to Prime Ecommerce Solutions
By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services. If you do not agree with any part of these terms, you must not use our website or services.

Applicability

(a) Unless a definitive written agreement is in effect between the parties, these terms and conditions for services (these “Terms”) are the only terms that govern the provision of services by Prime Ecommerce Solutions (“Service Provider”) to the purchaser of such services (“The Customer”).

“Virtual Assistant” (VA) – A Virtual Assistant is a remote professional who helps manage an online business on platforms including Amazon, eBay, Shopify, and TikTok Shop by performing a variety of tasks, including:

• Customer support: Answering customer queries, providing tracking numbers, handling returns and complaints.
• Inventory management: Managing stock, updating listings, and raising queries or cases with platform support.
• Marketing: Running ad campaigns, social media marketing, content creation, and promotions.
• Product research: Sourcing products, analyzing performance, and creating sourcing plans.
• Administrative tasks: Managing emails, data entry, and supplier communications.
• Website design: Designing and maintaining Shopify or other ecommerce stores.
• Bookkeeping & reporting: Tracking sales, profits, and platform analytics.

“Child Account” – For platforms that allow multiple-user access (e.g., Amazon, Shopify, TikTok Shop), a child account gives a third party access to the main dashboard. This is useful for business partners, virtual assistants, or new employees.

(b) The accompanying order confirmation (the “Order Confirmation”) and these Terms (collectively, this “Agreement”) comprise the entire agreement between the parties, and supersede all prior or contemporaneous understandings, agreements, negotiations, representations and warranties, and communications, both written and oral. In the event of any conflict between these Terms and the Order Confirmation, these Terms shall govern, unless the Order Confirmation expressly states otherwise.

(c) These Terms prevail over any of The Customer’s general terms and conditions regardless of when The Customer has submitted its request for proposal, order, or such terms. Provision of services to The Customer does not constitute acceptance of any of The Customer’s terms and does not serve to modify or amend these Terms.

Scope of Services

• The Company provides assistance in sourcing, managing, and optimizing products and accounts for Amazon, eBay, Shopify, and TikTok Shop business models, including wholesale, private label, dropshipping, and ecommerce storefronts.
• The Company does not guarantee specific financial outcomes, sales performance, or account approvals unless explicitly promised in the agreement or quotation.
• Additional services may be offered from time to time and will be subject to these terms and any supplementary terms provided.

Performance Dates

Service Provider shall use commercially reasonable efforts to meet any performance dates specified in the Order Confirmation; any such dates shall be estimates only.

Client Responsibilities

• Provide accurate and complete information necessary to perform the services.
• Comply with all applicable laws and the policies of the relevant ecommerce platforms.
• Maintain the confidentiality of account credentials for Amazon, eBay, Shopify, TikTok Shop, or any other connected services.

The Customer’s Acts or Omissions

If Service Provider’s performance is prevented or delayed by any act or omission of The Customer or its agents, subcontractors, consultants, or employees, Service Provider shall not be deemed in breach of its obligations and shall not be liable for any costs, charges, or losses arising directly or indirectly from such prevention or delay.

Change Orders

(a) Any request to change the scope or performance of services must be submitted in writing. The Service Provider will provide a written estimate including:

• Time required to implement the change
• Variations to fees or charges
• Effect on the services
• Any other impact on performance

(b) Both parties must agree in writing on the terms of the change (“Change Order”) before it is binding.

(c) Service Provider may make changes without The Customer’s consent if such changes do not materially affect services, fees, or performance dates.

(d) Service Provider may charge for time spent assessing change requests on a time-and-materials basis.

Fees and Payment

• Fees will be outlined in the agreement or quotation.
• Non-payment or late payment may result in suspension or termination of services.
• All fees are non-refundable unless explicitly stated.
• Payments not received within 30 days may incur interest of 1.5% per month or the maximum allowed by law, and Service Provider may suspend services until payment is made in full.
• Payments are non-refundable after 7 working days.

Taxes

The Customer is responsible for all applicable taxes, duties, and charges imposed by any governmental entity on amounts payable hereunder.

Intellectual Property

• The Company retains ownership of proprietary tools, templates, and methodologies.
• The Customer retains ownership of their accounts, products, and associated intellectual property on Amazon, eBay, Shopify, and TikTok Shop.

Confidential Information

All non-public, confidential, or proprietary information shared by the Service Provider shall remain confidential and used only to deliver the services. Exceptions include information that is public, already known, or obtained legally from third parties. Service Provider is entitled to injunctive relief for breaches.

Representation and Warranty

(a) Service Provider warrants that it will perform services professionally, with skill and care, in accordance with industry standards.
(b) Written notice of defective services must be given within 10 days of discovery.
(c) Remedies are limited to repair, re-performance, or pro-rata refund.

Disclaimer of Warranties

Except as stated above, the Service Provider makes no warranties, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Liability

• The Company is not liable for direct, indirect, incidental, or consequential damages.
• The Company does not guarantee account approvals, product rankings, or sales performance.
• Account suspensions or platform restrictions are the Customer’s responsibility. The Company will assist where possible but cannot assume liability.
• The Company sources products from reputable suppliers; in the case of counterfeit items, liability is limited to accepting returns and issuing refunds.

Termination

• Either party may terminate with written notice.
• Subscription fees already paid are non-refundable.
• No additional charges apply for termination.
• All ongoing services for Amazon, eBay, Shopify, or TikTok Shop will cease immediately upon termination.

Governing Law

These terms and conditions are governed by the laws of England and Wales.